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Terms and Condition

We value your privacy and are committed to protecting your personal information.

Last Updated: May 1, 2023

Need Help?

If you have any questions about our privacy practices, please contact our privacy team.

1. Introduction

True Value Homes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect several types of information from and about users of our services, including:

Personal Information

  • Contact information (such as name, email address, mailing address, and phone number)
  • Account credentials (such as username and password)
  • Financial information (such as payment card details and billing address)
  • Property preferences and search criteria
  • Information about properties you own or are interested in

Non-Personal Information

  • Usage details (such as how you use our services)
  • Device information (such as IP address, browser type, and operating system)
  • Location data (if you enable this functionality)

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize your experience and deliver content relevant to your interests

4. Information Sharing

We may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
  • Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
  • Legal Obligations: We may disclose your information to comply with any court order, law, or legal process.
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety of our company, our customers, or others.

5. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

We use the following types of cookies:

  • Essential Cookies: Required for the operation of our services.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our services.
  • Functionality Cookies: Enable us to personalize content for you.
  • Targeting Cookies: Record your visit to our services, the pages you have visited, and the links you have followed.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access our services within a secure environment.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@truevaluehomes.com
  • By phone: (416) 555-9876
  • By mail: 123 Real Estate Avenue, Toronto, ON M5V 2K4, Canada